Returns and Refund Policy - VSD Discount Store

Returns and Refund Policy

This policy applies to orders placed on vsddiscountstore.co.uk. VSD Discount Store is a trading name of RSB Traders Limited (Company No. 09671933, VAT No. GB252254132), 91 Redfern Road, Tyseley, Birmingham B11 2BH. It does not affect your statutory rights.

1. Your right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. To cancel, tell us clearly by email at contact@vsddiscountstore.co.uk, by phone on 0121 516 3382, or by completing our returns form. You then have a further 14 days to send the goods back to us.

2. Items that cannot be returned once opened

The right to cancel does not apply to:

  • food, drink and other perishable goods that are liable to deteriorate or expire rapidly;
  • sealed goods that are not suitable for return for health protection or hygiene reasons (for example toiletries, cosmetics and personal care items) once the seal has been broken after delivery;
  • alcohol, or any sealed food or drink, once the seal or packaging has been opened;
  • goods that have become inseparably mixed with other items after delivery.

Unopened items in their original condition and packaging can be returned within the 14-day period.

3. How to return

Please send items to: VSD Discount Store, 91 Redfern Road, Tyseley, Birmingham B11 2BH, United Kingdom. Include your order number. Unless the item is faulty or we sent the wrong item, you are responsible for the cost of returning it. We recommend a tracked service. You can also return items in person at our Tyseley store.

4. Refunds

We will refund you within 14 days of receiving the goods back (or of you providing evidence that you have sent them, if earlier). If you cancel the whole order we will also refund the standard delivery charge you paid (not any extra cost of a premium delivery option you chose). Refunds are made to your original payment method. We may reduce a refund if the goods have been handled more than was necessary to inspect them.

5. Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged in transit, past its best-before/use-by date on arrival, or not what you ordered, please contact us within 30 days of delivery with your order number and a photo. You are entitled to a full refund within 30 days; after that we will offer a repair or replacement, or a refund if that is not possible. We will cover return postage for faulty or incorrect items. This applies to food, drink and alcohol too.

6. Contact us

Email: contact@vsddiscountstore.co.uk
Phone: 0121 516 3382
Address: RSB Traders Limited t/a VSD Discount Store, 91 Redfern Road, Tyseley, Birmingham B11 2BH